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Children’s National is excited to announce that we are moving to a new tool for video visits! The new tool offers many great features for our patients and families, including the ability to join a visit directly from the patient portal. For some appointment types, video visits will continue to take place on Zoom.

Learn more about the new tool in our frequently asked questions below.

Frequently Asked Questions (FAQs)

What type of devices can I use for the video visit?

Do I have to be at home for the video visit?

How does the patient and/or caregiver get access to the visit?

What if I can’t remember my patient portal password?

What if I can’t use the portal to join a visit?

When can the patient and/or caregivers join the visit?

Who can join the video visit?

How do I receive the provider’s notes about the visit?

How do I cancel or reschedule an appointment?