Medication refills will only be sent during business hours only. Patients who have not been seen in the last 6 months must have a scheduled appointment before a refill will be sent. If a patient has not been seen in 12 months, refills must be completed by the primary care provider.
Prescription Refill Process
- Refill line: 301-765-5423. Refill requests can also be requested through the patient portal. Notify us 7-10 days before your child runs out of medication.
- Prior authorizations may take up to 2 weeks to complete.
- If refilling through your pharmacy: please ask them to call our refill line (details below).
- Pharmacy requests: Please contact your pharmacy and instruct them to fax a refill request to 202-476-4336 directly. They will have all of the information needed to properly refill your prescription. This is the most efficient way for you to obtain your medication refill. Please note that due to the high volume of requests, we do not call pharmacies to fill prescriptions.
- When leaving a message, please speak SLOWLY and include all of the following information. Incomplete messages will delay the processing of your request.
- Your name, relationship to the patient and the best phone number to reach you
- Your child’s name and birthday. Please spell both first and last names
- The name of our physician
- The name of the medication
- The dose and/or strength of the medication. (If your child is taking a long-acting formulation, it is very important to specify that it is, for example, Adderall XR, Focalin XR or Ritalin LA)
- The directions for taking the medication
- If you would like us to mail your prescription, your complete mailing address
Medication Refill and Appointment Tips
- **Please consider using a mail order pharmacy program if your insurance company has one. Typically, these programs allow you to get a 90-day supply of medication. Some mail order pharmacies will fill a 90-day supply even if your prescription is for a controlled substance. Getting your child’s medication in this way will save you time and may save you money.
- Make sure your child gets appointments when needed. Your child needs to be seen every two to six months for appropriate monitoring while receiving medication. Because we are booked in advance, please call well in advance to make sure you get an appointment. We will not refill prescriptions if your child has not returned for follow up as instructed by your physician.
Forms, Letters and Paperwork Requests
- Routine/sports physical forms: These must be completed by your primary care provider.
- Medication forms: We will only fill out forms for medications that we prescribe.
- We are not able to complete any paperwork for patients who have not been seen in the past 12 months.
- Please fill out as much of the form as possible before giving it to us to be completed or provide all the information on a separate piece of paper. Allow at least 7-10 business days for processing.
- FMLA forms and guardianship forms: Expect up to 3 weeks for completion.
