Paying Your Bill
After receiving treatment at Children's National Hospital, your family will receive bills for hospital (laboratory, X-ray, medication, etc.) and professional (physician) charges (this is called the black statement). As a result, you will receive one bill for each date of service as of October 1, 2020. For more information, including advice on how to obtain a cost estimate for your child's care, please review our FAQs.
If you feel like a discrepancy has occurred on any of your bills, please contact Customer Service as soon as possible to prevent a delay in processing your claims. Our Customer Service Department is available Monday through Friday from 9 a.m. to 4 p.m. EST at 301-572-3542, toll free at 800-787-0021 or by email.
Pay Your Primary Care Bill
Learn about insurance and billing for primary care visits at Children's National Pediatricians & Associates locations or Children's Health Centers.
Pay Your Hospital Bill by Phone or Mail
- By phone: For this payment option, please speak with our customer service representatives Monday through Friday, 9 a.m. to 4 p.m. EST by calling 301-572-3542 or toll free 1-800-787-0021.
- By mail: Please use the address on the bill you receive in the mail and reference the account number or the guarantor number on your check or money order.
Pay Your Hospital Bill Online
For Services On or After October 1, 2020
Hospital and Physician Bill
You can pay the hospital and physician bill (or black statement) online through a secure payment portal. You will need your child's name, date of birth and access code. This information can be found on the paper bill you receive in the mail. This is a one-time payment process.
Pay your bill
For Services Before October 1, 2020
Our previous computer systems kept hospital and physician charges separate, and as a result you will receive two bills for each date of service that occurred prior to October 1, 2020. The physician bill/statement ("purple statement") is cumulative for all services. The hospital bill ("blue statement") is a separate account for each service.
Physician Bill
The purple statement is the physician bill. You will need your child's account number and name or guarantor name (if different than the patient's name) to pay your bill. This information can be found on the paper bill you receive in the mail. This is a one-time payment process and you will be taken to a secure website outside of ChildrensNational.org to pay your bill online. There is no fee for this service.
Pay your bill
Hospital Bill
The blue statement is the hospital bill. You will need your child's account number and name or guarantor name (if different than the patient's name) to pay your bill. This information can be found on the paper bill you receive in the mail. This is a one-time payment process and you will be taken to a secure website outside of ChildrensNational.org to pay your bill online. There is no fee for this service.
Pay your bill