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Financial Assistance

Children’s National has a Financial Assistance Policy (FAP) to provide eligible patients with discounted emergency or other medically necessary health care services provided by Children’s National.

Children’s National will provide, without discrimination, care for emergency medical conditions to individuals regardless of whether they are eligible for financial assistance. Children’s National complies with the Emergency Medical Treatment and Labor Act (EMTALA) by providing medical screening examinations and stabilizing treatment, and referring or transferring an individual to another facility when appropriate and providing emergency services. Children’s National prohibits any actions that would discourage individuals from seeking emergency medical care.

Financial Assistance Policy Eligibility Requirements

To be eligible for the discount, you must:

  • Be a patient receiving medically necessary or emergency services.
  • Submit a completed Financial Assistance Application, including related documentation/information. Our team will then determine eligibility for financial assistance.

Determination of Financial Assistance Eligibility

Services eligible under this FAP will be made available to the patient in accordance with financial need, as determined in reference to Federal Poverty Levels (FPL) in effect at the time of the determination. Once a patient has been determined by Children’s National to be eligible for financial assistance, that patient shall not be responsible for any future bills for six months from the approval date. Patients whose family income is at or below 400% of the FPL and who have resided in our primary service area for at least six months are eligible for full financial assistance.

All patients eligible for financial assistance receive full financial assistance and therefore are charged less than the amounts generally billed.

How to Apply for Financial Assistance

More information about the Financial Assistance Policy (FAP) or assistance with the Financial Assistance Application is available at the check-in desk at your clinic location, our admissions office or the Children’s National Financial Information Center.

We will mail or email the application and more information to you free of charge, if requested. Call one of the customer support phone numbers below to request documents via mail or email.

Location

Financial Information Center (FIC)
Children’s National
111 Michigan Ave., NW 
Washington, DC 20010

Contact Information

Financial Counselors and available in person or via phone based on the guarantor’s last name:

  • A-K: 202-476-5002
  • L-Z: 202-476-5505

General Customer Service:
1-800-787-0021

Financial Assistance Plain Language Summary

  • About Children’s National Financial Assistance Policy:
  • To be eligible for the discount, you must:
  • How to Apply:
  • Determination of Financial Assistance Eligibility:

Financial Assistance Resources

Children’s National Plain Language Summary (Spanish) (PDF)

Children’s National Financial Assistance Policy (English) (Spanish) (PDFs)

Financial Assistance Application (English) (Spanish) (PDFs)

Additional Financial Assistance Information

If you require assistance with your bill, including setting up a payment plan, you can speak with a customer service representative Monday through Friday, 9 a.m. - 4 p.m. ET at 301-572-3542 or 1-800-787-0021. You can also email us, or visit our Financial Information Center in Room 1820, located on the first floor of the West Wing at the main hospital.