Frequently Asked Questions
Children’s National Hospital believes that trust and communication are essential for building strong relationships between the care team, patients and caregivers. Explore our commonly asked questions about MyChildrensPortal.
Contact Us
For health-related questions please contact your care team directly.
If you have a question about MyChildrensPortal that is not answered below or any technical questions, support is available 24/7 at 1-877-621-8014.
Learn About MyChildrensPortal
- Request an invite: Portal invites can be requested from many Children’s National team members. For example, you can ask for an invite when calling to schedule an appointment, when signing in for your appointment at the front desk, from care team members during your appointment, and when checking out.
- Patients over 18 can self-enroll here.
- You will need your medical record number (MRN) to create an account. Your MRN can be found on: discharge documents, clinic notes, the patient's hospital bracelet or a billing statement. You can also call Medical Records at 202-476-5267 and select Option 7.
- Check your email for an invite. The invites expire to protect patient privacy, so please claim the invite promptly.
Additional Information
Can my partner and I share one account?
No. You each will need to submit an email address which will be associated with your specific security questions.
Do messages sent and received become part of my permanent medical record?
Yes. Any messages sent through secure messaging, along with responses to those messages, will become part of your child's permanent medical record.
What is Children's National visitor policy?
Check out our most up-to-date visitor policy.
Can I access the portal on my phone or mobile device?
Yes. MyChildrensPortal is available for both iOS and Android devices via a browser or mobile app.
Once you have enrolled in the portal, download the MyChildrensPortal app, and login with your username and password.