Coronavirus Update:What patients and families need to know
NicView for Your Baby
The arrival of a new baby is an amazing time for a family, but for those parents/guardians whose baby must spend time in a Neonatal Intensive Care Unit (NICU), it can be stressful. To help families through this time, the Children’s National Hospital NICU is pleased to offer NicView™.
The NicView™ camera system is located near your baby’s crib or isolette and allows you to see your baby in real time through a secure online web portal. NicView™ may help you feel more connected to your baby when you cannot be in the NICU. The NicView™ camera is medical equipment and only to be operated by the NICU staff.
There will be times when you log in to see your baby and:
- Your baby is crying, has spit up or had a wet burp
- Your baby’s hat has moved or lost their pacifier
- Eye patches have slipped or phototherapy is turned off
- You can’t see your baby because he/she is in the swing or receiving care
The care your baby is receiving from the medical team doesn’t change with the camera and is the same as if you were at the bedside. We ask for your patience when viewing your baby remotely. Your baby is safe and your nurse who is also taking care of other babies will tend to your baby as soon as possible.
Once you are logged in, you will start receiving live streaming images of your baby. If the medical team is caring for your baby or your baby is in the swing the camera will be “off-line” during those times and you will see an “off-line” message. Your nurse may leave you a message about your baby and when you log in you will be able to see these messages.
You will first need to sign a consent form to use the NicView™ camera system. You will then be provided with a print out with your unique log in. If you share your log in with your family and friends, make sure that they will not share this without your permission. Of note, no parents/guardians, family members or friends should be taking screenshots or video of the live stream.
You may see your baby from a laptop, smartphone or tablet. To access images (pictures) of your baby, go to the NicView™ website and enter your unique log in to connect. The first time you or a family member logs in from a new computer, tablet or smart phone, you may be asked to accept a one-time consent.
NicView™ produces an image that travels securely using the current internet standard. NicView™ cameras do not transmit sound and do not record video. No other persons will have access to your baby’s image unless you have provided them with your log in information.
If your camera needs adjusting, you can't see your baby, have trouble logging in or have other technical problems, the NicView™ team is here to help. You should call NicView™ technical service at 1-855-NIC-VIEW, 1-855-642-8439, the number that located on the bottom of your viewing screen.
NicView™ provides technical support 24/7 for problems related to the cameras and not the Children’s National NICU or your nurse. If you have any medical concerns about your baby, call the Children’s NICU at 202-476-5040 to speak with your nurse.