NicView for Your Baby

Once you are logged in, you will start receiving live streaming images of your baby. If the medical team is caring for your baby or your baby is in the swing the camera will be “off-line” during those times and you will see an “off-line” message. Your nurse may leave you a message about your baby and when you log in you will be able to see these messages.

You will first need to sign a consent form to use the NicView™ camera system. You will then be provided with a print out with your unique log in. If you share your log in with your family and friends, make sure that they will not share this without your permission. Of note, no parents/guardians, family members or friends should be taking screenshots or video of the live stream.

You may see your baby from a laptop, smartphone or tablet. To access images (pictures) of your baby, go to the NicView™ website and enter your unique log in to connect. The first time you or a family member logs in from a new computer, tablet or smart phone, you may be asked to accept a one-time consent.

NicView™ produces an image that travels securely using the current internet standard. NicView™ cameras do not transmit sound and do not record video. No other persons will have access to your baby’s image unless you have provided them with your log in information.

If your camera needs adjusting, you can't see your baby, have trouble logging in or have other technical problems, the NicView™ team is here to help. You should call NicView™ technical service at 1-855-NIC-VIEW, 1-855-642-8439, the number that located on the bottom of your viewing screen.

NicView™ provides technical support 24/7 for problems related to the cameras and not the Children’s National NICU or your nurse. If you have any medical concerns about your baby, call the Children’s NICU at 202-476-5040 to speak with your nurse.