Shaw Metro: Financial Assistance

If you do not have health insurance, Children's National primary care provides financial counselors to walk you through the payment process.

If you need help with your bill, including setting up a payment plan, please call a customer service representative Monday through Friday, 9 a.m. - 4 p.m. ET at 301-572-3542 or 1-800-787-0021. Representatives are also available via email at [email protected].

To further support your child's needs, Children's National also has a Financial Assistance Policy (FAP), which provides eligible patients with discounted emergency or medically necessary health services.

Children's National will provide, without discrimination, care for emergency medical conditions to individuals regardless of whether they are eligible for financial assistance. Children's National complies with the Emergency Medical Treatment and Labor Act (EMTALA) by providing medical screening examinations and stabilizing treatment, and referring or transferring an individual to another facility – when appropriate – and providing emergency services. Children’s National prohibits any actions that would discourage individuals from seeking emergency medical care.