Frequently Asked Questions
Find answers to some of the most common inquiries that we receive from parents.
Whether you're wondering how to access the patient portal, how to pay your bill or how to contact your provider, we aim to provide clear and helpful information.
If you don’t see your question listed here, feel free to contact your pediatrician's office—we’re happy to assist you.
General Information
What's the best way to contact the office during business hours?
How do I refill a prescription?
How do I access the patient portal?
What insurances do you accept?
How do I pay my bill?
Sick Visits and Emergencies
How can I reach a provider after hours?
Do you offer same-day sick appointments?
Do you offer telehealth appointments?
How do I know if my child needs to go to urgent care or the emergency room?
Services
What is your immunization (vaccine) policy?
Do you provide sports physicals or school health forms?
What do I do if my child needs to see a specialist?
Advice From Our Experts
Want advice on raising healthy, happy kids? The experts at Children's National are here for you! Get reliable advice from trusted doctors on the Rise and Shine blog. We're sharing our knowledge on everything from children's health to practical parenting tips.
