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Coronavirus Update:What patients and families need to know

Medical Records

The Health Information Management (HIM) department is committed to providing the highest quality of service to our patients, physicians, and other health care information users by maintaining the accurate, dependable and secure collection of records as well as the appropriate dissemination of health information.

Hours of Operation

You can contact us for release of information and continuation of patient care requests during the following hours of operation:

  • Weekdays: Monday-Friday, 8:30 a.m.–5 p.m.
  • Weekends and hospital-observed holidays: Closed

How to Reach Us

We can be reached by:

Children’s National Hospital
ATTN: Health Information Management
111 Michigan Ave, NW
Washington, DC 20010

For status request checks, please call 202-476-4710.

For other questions, concerns or inquiries, please email HIM Inquiries

Requesting Medical Records

Individuals have a right to access, inspect and obtain a copy of their Protected Health Information (PHI) for as long as the designated record set is maintained as deemed by law. All requests should be made through the HIM department.

To request medical information, please email us a completed Authorization for Release of Medical Information form (English | Español). The form must be signed by a parent, legal guardian and/or the patient (if the patient is 18 years of age or older). Legal guardians must provide appropriate documentation along with the authorization.

Requests can take up to 21 business days to be processed.

To request copies of radiology images, please contact the Radiology Department at 202-476-3426.

Payment Information

Children’s National Hospital has contracted with STAR MED partners in HIM solutions to process billing for copies of medical records. For questions and concerns regarding billing, please call 302-235-5757. View STAR MED District of Columbia release of information fee schedule.

To request copies of hospital bills, please contact the Billing Department at 301-572-3542.

Request for Legal Name Changes

Changes to patient names within the medical record and hospital systems should be made through the HIM department.

To request a name change, a Legal Name Change Form is required (English | Español), must be signed by parent, legal guardian and/or patient (if the patient is 18 years of age or older), and must be accompanied by one of the following documents to verify legal name change:

  • Birth Certificate
  • Final Adoption Decree
  • Marriage Certificate
  • Court Order

Please send all requests, authorizations and legal name changes, to:

Children’s National Hospital
ATTN: Health Information Management
111 Michigan Ave NW
Washington, DC 20010

Health Information Exchange Access

If you would like to receive a report on which health care providers have accessed your record on the Pediatric Health Network IQ (PHNIQ) electronic health exchange (formerly the Children's IQ Network), please email us.