Emotional intelligence in your organizational culture, patient safety and patient experience

Emotional Intelligence in Your Organizational Culture, Patient Safety and Patient Experience

Dr. Patrice Weiss, Chief Medical Officer and Executive Vice President at Carilion Clinic, discusses emotional intelligence in patient interactions and organizational culture during this afternoon Grand Rounds session.

Emotional Intelligence (EI) is the capability of individuals to recognize their own emotions and those of others—discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one’s goal.