What patients and families need to know
Compassion across cultures: Service to meet the needs of all
Patient Experience Week
Compassion Across Cultures: Service to Meet the Needs of All
CEO and Principal Consultant,
(in)Spire Management Consultants
Communities are becoming more and more diverse. Our colleagues and those we serve in our places of employment mirror those communities. It is important that we are equipped to respectfully interact with people from backgrounds that differ from our own and providing culturally sensitive care is necessary when serving people in their most vulnerable state – dealing with the illness of their loved one(s). This presentation will provide resources on behavioral strategies that your audience can use when administering medical care.
Attendees of this session will be able to:
- Describe the importance of cultural competency;
- Identify the importance of self-evaluation as it relates to cultural competence;
- Develop behaviors to become more culturally competent.
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