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Coronavirus Update: What patients and families need to know

Compassion across cultures: Service to meet the needs of all


Patient Experience Week

Compassion Across Cultures: Service to Meet the Needs of All

Presented by
Hope Fuller
CEO and Principal Consultant,
(in)Spire Management Consultants

Communities are becoming more and more diverse. Our colleagues and those we serve in our places of employment mirror those communities. It is important that we are equipped to respectfully interact with people from backgrounds that differ from our own and providing culturally sensitive care is necessary when serving people in their most vulnerable state – dealing with the illness of their loved one(s). This presentation will provide resources on behavioral strategies that your audience can use when administering medical care.

Learning Objectives:
Attendees of this session will be able to:

  1. Describe the importance of cultural competency;
  2. Identify the importance of self-evaluation as it relates to cultural competence;
  3. Develop behaviors to become more culturally competent.

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