Virtual Visits Frequently Asked Questions

Jump to a Category

Expand All FAQs

We have frequently asked questions about access and technical support that may assist you in getting started on your virtual visit, or to help resolve your issue.


  • How do I access the Virtual Visit website?
  • Will prescriptions be issued if needed?
  • Who will I be seeing for the Virtual Visit appointment?
  • What is the Virtual Visit?
  • What if I can no longer wait for the specialist?
  • What if I need to cancel/change my appointment?

Personal Information

  • Will my personal/health information be secure?
  • Will my personal/health information be shared with anyone?


  • What if I get disconnected during the Virtual Visit appointment?
  • Do I need to wait at my computer after checking in?
  • What if the specialist can’t hear/see me?
  • What equipment do I need for a Virtual Visit?
  • What if I am having technical issues?
  • How do I ensure I have the proper internet and video connection to conduct the Virtual Visit?