We have frequently asked questions about access and technical support that may assist you in getting started on your virtual visit, or to help resolve your issue.
From your computer, laptop, tablet, or mobile phone, you can access the website at http://childrensnational.avizia.com. Prior to your appointment, a Children’s Virtual Visit coordinator will provide you with a username and password to access the site.
Yes, your specialist will ensure that your pharmacy of choice receives the prescription order you need.
You will see a Children’s specialist that knows you and your child’s medical history and the reason for the Virtual Visit.
Much like an in-person appointment, a Virtual Visit will allow you to meet with a Children’s National specialist, but from your home or work. You can see and speak to your healthcare provider using your computer, laptop, tablet, or mobile phone.
Please contact the Virtual Visit coordinator at firstname.lastname@example.org.
If you need to cancel your appointment, contact the Virtual Visit coordinator at email@example.com.
Yes, the application being used is 100 percent HIPPA-compliant to protect your health information.
No, your information will not be shared with anyone outside of Children’s National Health System without your permission.
If you get disconnected during the visit, please re- connect by clicking the “Re-connect” button at the bottom of the screen, or by completing the same steps you took when you first logged in. If you need technical support, please call 1-888-633-9076.
It is best to be near your computer after checking in. You will receive a notice on both your computer and your cell phone that your specialist has logged onto the system and is ready to connect with you.
Please check that you are sharing video from your device and that your device is unmuted.
If you experience technical issues, please call technical support at 1-888-633-9076.
Please refer to the corresponding technical requirements document, as well as the WebEx video guide, to confirm you have the proper tools to conduct a Virtual Visit with your healthcare specialist. Please note that you will need to test your audio, video and microphone settings prior to your appointment.