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COVID-19 Update:Learn more about how we are protecting our patients, families and staff, as well as other important facts about COVID-19.

What to Expect While Waiting in the Emergency Department

En Español

Triage: How We Care for Your Child

  • Triage is the initial evaluation that helps us to assess how sick a patient is. This is done by a nurse in the waiting room area.
  • The waiting room may be full and you may need to wait after the initial evaluation.
  • All patients will be seen, but those with life-threatening or serious illness or injuries will be seen first. Patients may be sicker than they appear and so they may be seen before your child, even if they arrived after your family.

Safety: How We Keep You Safe

  • All patients ages 2 and older, as well as adults, must wear a mask that covers their nose and mouth.
  • Social distancing is not required while wearing your mask.
  • We clean often and there are Clorox wipes located in holders on the wall in the waiting room for your use.
  • If you are concerned your child is feeling worse, please notify the triage nurse.

Comfort: How We Care About You

  • While you are here, you may see members of our volunteer team. They are here to check on your comfort and may offer you water, coffee/tea or snacks.
  • Vending machines are located by the elevators.

Thank you for your patience and understanding. We apologize for any delays and assure you that all children will be cared for as quickly and compassionately as possible.