Coronavirus Update:What patients and families need to know
Complex Care Program faq
What services does the Complex Care Program provide?
- A primary care medical home for patients with complex medical conditions and their siblings
- As patients of the Complex Care Program, children will receive:
- Primary care services (annual well child exams, vaccines, etc.)
- Frequent care coordination visits
- Same day sick visits
- Access to telehealth services (coming 2020)
- Patient portal access for communication with providers and care team members
- Extended appointment times
- Transitional Care Management (to aid in the transition from the hospital to home/subacute/rehabilitation facility)
- Care from an interdisciplinary team (nurses, case managers, parent navigators, social work, psychology)
- Support in identifying comprehensive medical, social and developmental needs
- Communication among specialists, home care agencies, nursing agencies, equipment companies, community resources, educational institutions and primary caregivers
- Connections with both internal Children’s National specialists and community-based resources such as home care companies, schools, state agencies and insurance companies to maximize quality of life
- Continuum of care to the inpatient setting:
Who benefits from our Complex Care Program?
- Children with multi-system, complex medical conditions, often with technology dependence (such as g-tubes or tracheostomies)
- Children followed by multiple specialists often within Children's National
- Children who are frequently admitted to the emergency department or the hospital
- A sibling of a child with complex medical conditions
Need an appointment?
The Complex Care Program accepts patients via a referral process. Referrals may be submitted by primary care providers, subspecialists, insurance case managers, early intervention programs, parents and patient caregivers.
Before the intake process, we will obtain a detailed medical history to help our team understand the needs of your child and family.
You also may complete the following forms — Referral and Assessment (PDF) and Authorization to Release Medical Information (PDF) — and email them to us or fax them to us at 202-476-7612.