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Parent Navigator Program

We understand that families who have children with chronic medical conditions and special healthcare needs require extra support. At Children’s National, our Parent Navigator Program helps to reduce family stress by connecting parents or caregivers to resources, assisting with navigating care, finding educational tools for parents and children, and providing emotional support so that managing a child’s healthcare journey is a little easier. The navigators also bring a unique perspective and understanding to a child’s healthcare team since they too are parents of children with special needs.

What Parent Navigators Do

Our Parent Navigator Program informs, educates, supports, and empowers families to be strong partners with providers in advocating for their child’s medical, educational, and social well-being. Parent Navigators provide guidance and support to families about how to access services, work with providers, and manage the various aspects of special needs care giving.


Families of children with special healthcare needs are eligible for the Parent Navigator Program if they see a pediatrician in a Children’s Health Center or are followed by the Complex Care Program at Children’s National.

Additionally, families are eligible if a child’s condition requires any of the following:

  • Frequent doctor visits
  • Home nursing care
  • Multiple hospital stays
  • Several specialty doctors
  • Specialized education (IEP, IFSP)
  • Therapy services (physical therapy, occupational therapy, speech therapy)
  • Use of equipment such as a wheelchair, ventilator, feeding tube, or any type of computer-aided technology

Contact Us

For more information or questions about eligibility, contact us at 202-476-2900 or at Additionally, you can download the Parent Navigator Program brochure.


Resource Assistance

The Parent Navigator Program helps families de-stress by connecting them to resources such as:

  • Assistive technologies
  • Camps
  • Childcare
  • Legal advice
  • Respite
  • Sibling activities
  • Support groups
  • Therapy programs
  • Transportation
Navigating Care

Navigational Assistance

Our Parent Navigator Program helps families navigate their child’s care. These services include:

  • Appointment assistance
  • Care notebooks
  • Coordinating multiple specialists
Educational Tools

Educational Tools

The Parent Navigator Program provides parents and caregivers with the educational tools they need, including:

  • Community workshops
  • Education advocacy
  • Educational information
  • Insurance issues
  • Navigating Children’s National
  • Parent/Doctor communication
Emotional Support

Emotional Support

Our Parent Navigator Program offers emotional support for parents so that managing their child’s healthcare journey may be a little easier. These services include:

  • Doctor visit companionship
  • Linking fathers to support groups
  • Sharing stories
  • Support during hospitalizations

Want to Know More?

Parent Navigator Program Brochure

View our Parent Navigator Program brochure to learn more about this unique program.

Download Brochure