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Support Services for Families

When a child suffers an injury, is diagnosed with an illness, or is hospitalized, it’s our goal to provide the highest quality of care for each child and family. At Children’s National, we know it’s not just the children who need support and guidance. We’ve created an experience designed with kids and families in mind, a place focused on their unique physical and emotional needs. Every day, we go above and beyond to treat children and families with respect and compassion.

The Family Services Team

Our Family Services team is composed of social workers, child life specialists, and chaplaincy services staff, who all work to meet the needs of the whole family during their experience with us. Whether you are visiting for an outpatient appointment or staying overnight at the hospital, the Family Services team is available to help you navigate the process, understand the decisions that need to be made, and offer a shoulder to lean on during difficult times.

Services Offered

At Children’s National, we offer a variety of services for our families, including:

Boy playing with wooden blocks

Autism Visual Supports and Resources

The Autism Behavioral Communications (ABC) support team provides resources for medical staff and parents to make tests and treatments easier for children with developmental disabilities.

Bunny Mellon Healing Garden

Bunny Mellon Healing Garden

Kids being treated at Children's National have a way to enjoy fresh air, the outdoors and inspiring views of the nation's capital at our Healing Garden.

Case Management

Case managers are registered nurses who will work with you and the team to plan for your child’s discharge.

Child Life

Child Life Services

Our Child Life Specialists are specially trained and certified to help children, adolescents, and families understand and cope with illness, treatment, and hospitalization.

Our clown care team in action

Clown Care

Hospitals can seem like a scary place to children, whether they are a patient or a sibling. To help alleviate a family’s fears and anxiety, our Clown Care team provides artistic, humorous entertainment for our patients and families visiting or staying in the hospital.
hospital artwork

Creative and Therapeutic Arts Services

Creative and Therapeutic Arts Services helps children transcend the hospital experience by bringing the cultural arts, arts education, and animal visitation to patients at bedside and in the Costco Wholesale Atrium.

Donor Milk Program

Our Donor Milk Program makes it possible for all Neonatal Intensive Care (NICU) babies to receive human milk. We are proud to be able to provide this life-saving therapy to our smallest patients.

Ethics Program

Our dedicated staff can help parents and patients with ethical concerns about medical treatment and patient care issues. The program also educates clinicians, staff, residents, and medical students on ethics in pediatrics and provides open and non-judgmental consultation services to patients, families, and staff.

Financial Assistance

Children’s National has a Financial Assistance Policy (FAP) to provide eligible patients with discounted emergency or other medically necessary healthcare services.

Lactation Services at Children's National

Lactation Services

At Children’s National, we understand how important breastfeeding is for families and we aim to provide mothers with the caring support, knowledge, and encouragement they need.