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Coronavirus Update:What patients and families need to know

Meet Eileen Walters, MSN, RN, CPN

Several years ago, Nurse Navigator Eileen Walters, MSN, RN, CPN, was asked to provide medical support for a child with severe autism. Through that process, she saw the opportunity to enhance how our teams deliver medical treatment while providing an individualized care plan to meet that patient’s unique needs. She put her passion to work and with the support of Dr. Kathleen Atmore, Autism specialist, they decided to establish new ways to help families navigate and receive their care at Children’s National.

“Challenges such as the child’s ability to communicate and take in sensory issues such as touch and sound impact how we deliver care. If we know these challenges beforehand, we can create a plan to deliver care in safe and therapeutic manner,” says Walters. “We also can prepare the patients, teaching them what to expect when they visit Children’s.”

Walters says her day-to-day responsibilities can include anything from reviewing a patient’s medical records and communicating with Children’s clinical staff about their care plan, to taking photos to create a story book with photos that helps a child understand what to expect when they visit Children’s.

Walters feels it is in the patient’s best interest to provide care in a way they can accept it, cope with it and progress. Though her primary responsibility as a nurse navigator is to provide support for patients and families with a variety of complex needs, she is here to provide resources and support to all departments throughout the organization so that they can deliver the best care for Children’s patients and families.

Children’s has hired an additional nurse navigator with the Global Services Program. In this role, Jamie Cinotti facilitates care for international patients who travel to Children's to seek specialty care. 

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