We Will Get Through This Together
We understand that things can be stressful for you and your family during the pandemic, especially with the new restrictions in our visitation policy and changes to how we provide care. Our Patient and Family Advisory Council (PFAC) has a special message for you.
Last Updated: May 27, 2020
COVID-19 Family and Caregiver Visitation Policy
During the coronavirus (COVID-19) outbreak, Children’s National is taking extra steps to protect our patients, families and staff, including updating our visitation policy. We are screening patients and parents/caregivers for the following COVID-19 symptoms at our Welcome Desks and check-in areas at all locations: fever, cough, shortness of breath, sore throat and/or respiratory symptoms.
In addition, all staff, families/caregivers and visitors must wear a mask at all times while in any Children’s National facility to prevent the spread of COVID-19. View our mask disclaimer.
Parents/caregivers who are sick with COVID-19 or live with someone who is sick with COVID-19 should follow the CDC’s recommendation and stay home for 14 days from their last exposure. These parents/caregivers may not visit the hospital at this time. As a parent/caregiver, if you think you have been exposed to COVID-19, contact your health care provider immediately.
Ill parents/caregivers or those with COVID-19 testing pending cannot be in the hospital or any other Children’s National location. If both parents/caregivers are not healthy, please notify your child’s care team immediately.
- All families must identify one parent/caregiver to accompany the child for their appointment. A caregiver must be an adult over the age of 18.
- Siblings under 18 cannot enter at this time.
- All families can identify two parents/caregivers for their child’s inpatient visitation list. A caregiver must be an adult over the age of 18.
- Only one of those caregivers can be at the bedside at a time.
- Siblings under 18 cannot enter at this time.
- Parents/caregivers with symptoms will not be able to enter the inpatient area.
Please note, the visitor policy may be adjusted to ensure the safety of patients, families and visitors. While the decision to restrict our visitation policy was difficult, we thank you for helping us keep our community safe.
Visitor Screening Process
- When arriving at Children’s National for your visit, please follow signs for Visitor Parking, and use the P1 Main Elevators to enter the hospital.
- Parents, caregivers and visitors must proceed to Visitor Screening before checking in at the Welcome Desk.
- At screening, we will check your temperature and ask a few questions regarding your health. Based on the results of the screening process, you will be able to continue to the Welcome Desk to check in.
- Everyone must go through screening and check in, even if they have long-term visitor badges.
Mask Policy for Visitors
The health and safety of you, our staff and patients is important. Therefore, all staff, families/caregivers and visitors must wear a mask at all times while in any Children’s National facility to prevent the spread of COVID-19. View our mask disclaimer.
Please help us keep everyone safe by:
- Wearing a mask when entering any Children’s National building, as mandated by area officials. This includes all public places, such as the hallway and cafeteria.
- Wearing a mask at all times when you are around other individuals, including your child’s care provider. Our staff may ask you to put on a mask when you are around others without one.
Please wear a mask at the following locations:
- Outpatient visitors: Waiting areas, physician offices, exam rooms, diagnostic testing service areas, etc.
- Inpatient and bedside visitors: As soon as one or more staff enter a patient’s room.
Upon arrival, please visit our Welcome Desk to get a mask if you do not already have one.
Visit childrensnational.org/coronavirus for the most up-to-date information.
Pre-procedural coronavirus testing will be arranged by appointment only. If your child is scheduled to have a procedure at any Children’s National location, you will be contacted by surgical schedulers to arrange the testing. Directions to testing sites and other information will be provided.
Guidance for Visiting the Emergency Department Regarding Coronavirus
Children’s National Hospital has implemented strategies to limit the spread of coronavirus in our community. As a precaution to protect our patients, families and staff, we are following the recommendations from the CDC.
If your child has developed a fever, cough or flu-like symptoms, or has been within 6 feet of someone with a confirmed case of COVID-19, you should contact your child’s primary care provider. If you feel that your child is having a medical emergency, please come to the Emergency Department. They will then work with your local or state health departments to determine the appropriate next steps for your child’s care.
Please only visit the Emergency Department if you are experiencing a major or life-threatening issue. This will help limit the potential spread of the virus in our community, and will help ensure that our Emergency Department is able to care for patients with the most critical needs first.
Based on recommendations from public health authorities, we are not providing testing based solely on the request of a child’s primary caregiver. We will work closely with the Department of Health to determine if testing is required based on a patient’s symptoms and risk of exposure.