Portal Frequently Asked Questions

If you have a question about the MyChildrensNationalPortal that is not answered below, please contact the following:

  • For health-related questions, please contact your care team directly
  • For all technical questions, support is available 24/7 at 1-877-621-8014
  • Do messages sent and received become part of my permanent medical record?
  • What computer hardware/software do I need to use the portal?
  • Can I access the portal on my phone or mobile device?
  • Is there any charge for using the portal?
  • I now use the eClinicalWorks Portal. Why do I need the Cerner portal too?
  • Can I ask an emergency-related question via the patient portal?
  • Can my spouse and I share one account?
  • How do I cancel my account?