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What is the Virtual Visit?
Much like an in-person appointment, a Virtual Visit will allow you to meet with a Children’s National specialist, but from your home or work. You can see and speak to your healthcare provider using your computer, laptop, tablet, or mobile phone.
How do I access the Virtual Visit website?
From your computer, laptop, tablet, or mobile phone, you can access the website at http://childrensnational.avizia.com. Prior to your appointment, a Children’s Virtual Visit coordinator will provide you with a username and password to access the site.
What if I need to cancel/change my appointment?
If you need to cancel your appointment, contact the Virtual Visit coordinator at email@example.com
What if I can no longer wait for the specialist?
Please contact the Virtual Visit coordinator at firstname.lastname@example.org.
Who will I be seeing for the Virtual Visit appointment?
You will see a Children’s specialist that knows you and your child’s medical history and the reason for the Virtual Visit.
Will prescriptions be issued if needed?
Yes, your specialist will ensure that your pharmacy of choice receives the prescription order you need.
What equipment do I need for a Virtual Visit?
You will need:
- Computer, laptop, mobile phone, or tablet
- High-speed internet connection
- A webcam with the ability to send and receive video • Microphone (most webcams have a microphone built in)
How do I ensure I have the proper internet and video connection to conduct the Virtual Visit?
Please refer to the corresponding technical requirements document, as well as the WebEx video guide, to confirm you have the proper tools to conduct a Virtual Visit with your healthcare specialist. Please note that you will need to test your audio, video and microphone settings prior to your appointment.
What if I get disconnected during the Virtual Visit appointment?
If you get disconnected during the visit, please re- connect by clicking the “Re-connect” button at the bottom of the screen, or by completing the same steps you took when you first logged in. If you need technical support, please call 1-888-633-9076.
What if the specialist can’t hear/see me?
Please check that you are sharing video from your device and that your device is unmuted.
Do I need to wait at my computer after checking in?
It is best to be near your computer after checking in. You will receive a notice on both your computer and your cell phone that your specialist has logged onto the system and is ready to connect with you.
What if I am having technical issues?
If you experience technical issues, please call technical support at 1-888-633-9076.
Will my personal/health information be secure?
Yes, the application being used is 100 percent HIPPA-compliant to protect your health information.
Will my personal/health information be shared with anyone?
No, your information will not be shared with anyone outside of Children’s National Health System without your permission.