Insurance and Billing: Financial Assistance

Family Services

If you do not have health insurance, our financial counselors can help you determine if you are eligible to apply for Medical Assistance (Medicaid) and will help you through the process. We also can help you apply for our Charity or Financial Assistance Programs, under which part or all of your medical bills at Children’s may be reduced or forgiven. Based on the initial letter of your last name, the counselors can be reached at:

  • A-K: 202-476-5616
  • L-Z: 202-476-5505

Extended payment arrangements may be considered on an individual basis during your consultation with a financial counselor. If you require financial assistance or a bill payment plan, we also have several programs to assist you with making those arrangements. Please contact a customer service representative Monday through Friday, 9 am to 4 pm EST at 202-476-3500. You also can visit the Financial Information Center located in Room 1845 on the first floor of the West Wing.

Charity Policy

Children’s will provide services without charge or at reduced charges to those unable to pay. Financial requirements must be met to qualify. These include:

  • Absence of any third-party resources, such as health insurance.
  • Non-eligibility or denial of application for Medical Assistance.
  • Completion of Financial Assistance Program application with supporting documentation.
  • Family size and household income at 250 percent of Federal Income Poverty Guidelines.

Our financial counselors are available for confidential consultation regarding eligibility for this program. Based on the initial letter of your last name, the counselors can be reached at:

  • A-K: 202-476-5616
  • L-Z: 202-476-5505