Parents and guardians are our best resource in caring for children. As the most important person in a child’s life, we encourage you to stay with your child throughout their stay at Children’s National. We offer open visiting for parents and guardians 24 hours a day, seven days a week.
It’s important we include parents as a member of a child’s healthcare team because you play an essential role, especially after discharge. We will ensure you are prepared with answers and resources as you become the primary caregiver at home.
When a child is seriously illness, it impacts everyone in the family — and our team cares for them all. We have different teams providing comprehensive psychosocial and mental health services for our young patients and other services available for parents and siblings.
Committed to child-centered care
Healing a child’s body, mind, and spirit takes more than medicine: it takes a team to fulfill a family’s dream. By incorporating feedback from our families, we have developed a child-centered vision that looks at the hospital experience through a child’s eyes.
Do our main campus, regional outpatient centers, and other facilities look appealing to a child? Do staffer members look happy to help you – from the parking lot to the physician’s office? Whether through weekday morning rounds with treatment teams or other opportunities, we want to make it clear that the way we work focuses on you, the parent, and your family.
What is your child’s family constellation? Are there siblings? Are there grandparents, aunts, and uncles who play a major role? Knowing this and other information about you helps us understand who this individual is. It helps us to look at every child and family as unique.
Collaboration is essential
We seek to understand your perspectives and needs as you become familiar with what specialized care we provide onsite or in your home community.
If you seek a consultation or second opinion, we respond with flexibility. We will work with you to evaluate your child and to develop an approach for his or her care, sharing information with you openly and consistently while maintaining your privacy and confidentiality.
Care with dignity and respect
We take into account your family’s perspectives, choices, knowledge, values, beliefs, and cultural backgrounds as we plan and deliver care. We encourage your participation in your child’s care and your decision-making in the short term, and in the long-term, as we develop healthcare policy and programming, healthcare facility design, professional education, and the overall delivery of care for all children.
Providing exceptional experience
Respecting the Patient Experience is the hallmark of what we do. The experience that families have resonates throughout the child’s experience as an outpatient or inpatient. At Children’s National, our patients and families have access to medical rounds held twice a day on the unit. Our Parent Navigators assist families whose children have complex medical challenges. The Patient Family Advisory Council is intrinsically woven into the care we provide and families can take advantage of many programs, support groups, and patient- and family-centered care committees.
Complimentary Southwest Airline tickets are available to families who need to travel unexpectedly to the hospital for medical care; also at all of our locations, discounted hotel rates are available for families and hospital guests. Dr. Bear’s Den is a two-bedroom, two-bathroom furnished apartment for families whose children are patients at the Sheikh Zayed Campus. Our Volunteer Services, Child Life, and Social Work teams play vital roles connecting families with support services.
We recognize each child who comes to us as individuals who has his or her own set of circumstances. Making sure your child’s overall experience - whether lasting a few hours via an initial consultation or spanning several days– is pleasant, efficient, and effective is our top concern at Children’s National. Children’s medicine isn’t part of what we do, it’s all we do.