Children’s National Launches Texting Program for Surgery Patients September 05, 2012

Washington, DC —Children’s National Medical Center is implementing an SMS notification service for families whose children are undergoing surgical procedures. The text alerts provide real-time updates from members of the surgical team to anxious family members. The goal is to improve communications between doctors and families to enhance families’ experiences and improve overall efficiency.

Children’s National began piloting this texting initiative, known as MyCareText, in March 2012. After a successful pilot program, Children’s has begun to implement this texting service for all patients having outpatient surgeries. The service is available in Spanish to better meet the needs of families.

“Having a child who needs surgery is stressful for families, so we’re always looking for innovative ways to improve the process,” said Rahul Shah, MD, Medical Director of Perioperative Services at Children’s National. “By providing real-time text updates to families throughout the surgery, we can communicate more efficiently, and hopefully help alleviate some of their concerns during their time at Children’s National.”

Dr. Shah, a pediatric otolaryngologist, says that text messaging provides many opportunities for improving health outcomes in the healthcare environment, including medication reminders and important information tailored to specific populations.

MyCareText is a HIPAA-compliant SMS project from e3datasolutions, which is designed to help healthcare providers keep in close communication with patients’ families.

Contact: Paula Darte or Emily Hartman at 202-476-4500.


About Children’s National Health System

Children’s National Health System, based in Washington, DC, has been serving the nation’s children since 1870. Children’s National is Magnet® designated, and is consistently ranked among the top pediatric hospitals by U.S.News & World Report. Home to the Children’s Research Institute and the Sheikh Zayed Institute for Pediatric Surgical Innovation, Children’s National is one of the nation’s top NIH-funded pediatric institutions. With a community-based pediatric network, seven regional outpatient centers, an ambulatory surgery center, two emergency rooms, an acute care hospital, and collaborations throughout the region, Children’s National is recognized for its expertise and innovation in pediatric care and as an advocate for all children. For more information, visit ChildrensNational.org, or follow us on Facebook and Twitter.

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