Social Work Services

Social Work

Children’s National Heart Institute has both outpatient and inpatient social workers to support you and your family through your pregnancy, delivery and follow-up care at Children’s. These social workers, dedicated solely to our families seeking cardiac care, are specially trained and licensed to counsel families coping with illness, assess patient and family psychosocial needs, provide crisis and therapeutic counseling, prepare families for the transition from hospital to home, and educate and link families to community resources. Our team of social workers focuses on the unique needs of every family at each visit to the hospital. 

We routinely assist families with financial concerns or insurance questions. In addition, many families come to Children’s from out-of-town to obtain care for their children. Our social workers are knowledgeable about many area resources to make your stay in the Washington area as smooth as possible. Housing assistance is available and our social workers can facilitate referrals to the local Ronald McDonald House or to Concierge Services for assistance with hotel arrangements.

Social workers are available to work with all members of the family – not just the patient! The social work team is experienced and trained to work with all ages such as siblings, grandparents and extended family. The social work team also can make referrals to our Child Life Specialists who have expertise in working with patients and their siblings to help prepare them for hospitalizations.

Our goal in social work is to help the family cope with the illness - that means addressing the anxiety and stress, the financial concerns, or the day-to-day details that need attention during a child's illness.

Concierge Support

Children’s National Heart Institute has a dedicated concierge team to support families - from near and far - while at the hospital. The concierge helps families coordinate visits, make flight, hotel and dinner reservations, provide access to business support services, and much more. Additionally, the Concierge oversees our waiting rooms and ensures they are comfortable for all families. The Concierge can arrange for tours of the facility and can provide you with a locker to secure your valuables during your stay.