Meet Michele GradyCoordinator, Concierge Services

Michele Grady is the concierge services coordinator for the Joseph E. Robert Jr., Center for Surgical Care. While the OR team is providing excellent care to patients, Michele and her colleagues assist families by providing surgical updates, arranging hotel accommodations for long-term stays, and providing toiletries, games, and whatever else families need during their overnight visits.

“What I enjoy most about working at Children’s National is meeting families from across the country and the world,” says Michele. “I am honored to help families who walk through our doors.”

“Many families are going through a stressful time or are in an unfamiliar environment, and many have traveled great distances or taken several means of transportation to come to our campus. I always take the time to listen to them and provide the assistance that they need. You never know what someone is going through until you stop and imagine yourself in their shoes.”

Children’s Concierge Team is dedicated to helping families with their non-clinical needs during their child’s visit or stay at the hospital.